Notice for attendees to Stanlake Specialist Centre/Western Pain Group

For consultations during the COVID-19 pandemic, we have established a secure telehealth platform for our patients for review appointments.

We continue to see patients in clinic for initial assessments. We are able to provide this service via telehealth in some circumstances.

Please note:

  • We are maintaining our usual high standard of hygiene and infection prevention, with appropriate reinforcement as per Department of Health and Human Services.
  • We are disinfecting common touch surfaces frequently throughout the day
  • Social distancing is strictly enforced:
    • You will note the row of chairs in front of reception desk
    • Minimal use of waiting room
  • Screening of all attendees
If you have been offered a face to face appointment?

  • PLEASE contact our staff the day before on receipt of our SMS reminding you of your appointment.
  • PLEASE remain in your car, or outside, upon arrival at the Clinic. Just ring reception (9318 5233 or text mobile 0405209410 with name and location if not in carpark) to tell staff of your arrival. You will be notified the moment your health practitioner is ready to proceed with your consultation.
  • PLEASE sanitise your hands before you take a seat or approach the front desk
  • PLEASE maintain 1.5m distance from other patients and our staff
  • DO NOT bring unnecessary people with you to consultations
  • PLEASE DO NOT lean on the front desk
  • Payment of accounts via EFPOS only please NO CASH
THE MOST IMPORTANT thing YOU can do is NOT COME to your appointment IF YOU ARE UNWELL

For example:

  • Have any cough / cold symptoms such as runny nose, dry cough, sore throat, fever, or muscle or joint aches and pains that are different to your usual pain.
  • OR have been told to SELF ISOLATE (quarantine) OR have been OVERSEAS in the last TWO WEEKS, OR been in contact with anyone who has returned from OVERSEAS in the last TWO WEEKS, OR in contact with anyone with COVID.

We appreciate you contacting us to cancel your appointment, late cancellation fees will not be charged.
This policy is subject to change.


Western Pain Group

Who are the Western Pain Group?

Dr Steve Jensen and Dr Megan Eddy are medical doctors specialising in persistent pain with a particular interest in musculoskeletal pain. They work with people experiencing pain and/or poor function of their spine, joints, muscles, tendons and nerves.

Both enjoy treating all aspects of persistent pain and have advanced training including in interventional pain management procedures. Dr Jensen and Dr Eddy believe their professional backgrounds have empowered them to develop a broad holistic approach to each patient’s health and wellbeing.